Privacy Policy

WELLB PRIVACY POLICY Last Updated: October 2026 | Western Australia, Australia 1. About WELLB and Our Commitment to Your Privacy WELLB ("we", "us", "our"), founded and operated by Maria Tralongo in Western Australia, provides human-centred wellbeing coaching, digital self-care tools, workshops, and employer wellness programs. We are committed to protecting your personal information and respecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 2. Information We Collect Because WELLB provides holistic wellbeing support, we collect both general personal information and sensitive health information: - General Personal Information: Your name, email address, phone number (or WhatsApp contact if provided), business or role information, and payment or billing details. - Sensitive Health and Wellbeing Information: Responses to our Founder Performance Check or self-assessments, personal goals, habit tracking, journal reflections, mood check-ins, and notes shared during one-on-one coaching sessions. Under the Privacy Act, health information is treated as sensitive information and is only collected with your express consent. 3. The Employer Privacy Firewall (For Corporate & Sponsored Members) If your WELLB membership or workshop participation is funded or provided by your employer: - Your personal responses, assessment scores, journal entries, goals, coaching discussions, and attendance history remain STRICTLY CONFIDENTIAL between you and WELLB. - Employers NEVER receive individual-level data. - Employer reporting is strictly aggregated and anonymised (e.g. overall organisation wellbeing index trends) and is suppressed whenever a team or cohort is smaller than our privacy threshold (minimum 5 members) to prevent individuals from being identified. - Paying for an employee’s access grants the employer no right to view personal session records or app activity. 4. Free Assessment & Digital Tools Responses provided to the Free Founder Performance & Balance Check on our website are processed transiently in your browser for demonstration and reflection purposes. When you choose to save, download, or email your summary, or book a consultation via TidyCal, only the contact information you explicitly submit is processed to facilitate your appointment. 5. How We Use Your Information We use your information exclusively to: - Deliver your tailored coaching sessions, digital habit plans, and self-care resources. - Schedule sessions and communicate with you regarding your bookings. - Issue tax invoices and process transactions. - Continuously refine our programs and content. We do not sell, rent, or trade your personal information to any third parties or advertisers. 6. Confidentiality & Legal Exceptions Your coaching sessions and app records are confidential. Exceptions only apply where disclosure is required or authorised by Australian law, such as: - Where there is a serious and imminent threat to your life, health, or safety, or the safety of another person. - Where required under statutory reporting obligations or by a court of law. 7. Third-Party Service Providers We partner with trusted third-party platforms that maintain industry-standard security and compliance: - Booking & Scheduling: TidyCal (used to book discovery sessions and coaching calls). - Payment Processing: Secure Australian-compliant payment gateways (e.g. Stripe) for card payments. - Infrastructure: Encrypted cloud hosting. 8. Data Storage & Security We store data in secure, encrypted environments with strict access controls. While no internet transmission is 100% immune from risk, we apply appropriate administrative, technical, and physical safeguards to protect your personal and health information against misuse, loss, unauthorised access, modification, or disclosure. 9. Your Rights: Access, Correction & Deletion Under the Australian Privacy Principles, you have the right to: - Request access to the personal and health information we hold about you. - Request corrections to any inaccurate, outdated, or incomplete data. - Request the deletion or export of your account data. To exercise any of these rights, contact us at wwell.b@outlook.com. 10. Contact Us & Complaints If you have questions, feedback, or a privacy complaint, please contact: WELLB — Maria Tralongo Perth, Western Australia  Email: wwell.b@outlook.com